Each report is custom and prepared using the details you provide. This policy explains if and when refunds are available.
Before Work Begins
If you request a refund before we begin preparing your report, we will refund your payment in full.
After Work Begins but Before Delivery
If we have already begun preparing your custom report but have not yet delivered it, refund requests may be reviewed case by case.
After Delivery
Because the report is a custom digital product prepared from the property details you provide, payments are generally non-refundable once the report has been delivered, except where we determine that a correction or refund is appropriate under this policy or applicable law.
Factual Errors
If the delivered report contains a factual error caused by our processing of information you provided accurately, contact us and we will correct it at no charge. If the report needs to be revised because the property details you submitted were incomplete or inaccurate, we may charge an additional fee or require a new order.
Appeal Outcomes
The flat fee covers the report as described. It does not depend on any appeal result. A denied appeal, unchanged assessment, missed deadline, county rejection, or lack of tax savings is not a basis for a refund, because Fair Tax Appeal does not control county decisions or appeal outcomes.
How to Request a Refund
Email support@fairtaxappeal.com with your order details. Eligible refunds are issued to your original payment method through our payment processor.
Chargebacks
Contacting us first may help resolve billing concerns more quickly. If you file a chargeback, we may provide the card issuer with relevant order records, delivery records, communications, and policy terms.
Contact
support@fairtaxappeal.com